Customer Support & Knowledge Base

Help, Claims Assistance & FAQ for CrashValue

🚗 What is Inherent Diminished Value (DV)?

Inherent Diminished Value is the permanent reduction in a vehicle's resale value following an accident and subsequent repair. Even if repairs are completed to factory standards with genuine OEM parts, potential buyers and dealer appraisers consistently discount vehicles with damage histories on Carfax or AutoCheck. In third-party claims (where the other party was at fault), you are legally entitled to recover this loss under tort law in 49 states.

⚠️ Why does the insurance company use the "17c Formula"?

The "17c formula" originated from a 2001 Georgia court decision (*State Farm v. Mabry*). Insurance carriers favor 17c because it caps the maximum possible payout at 10% of the vehicle's market value, regardless of severe structural damage, and eliminates payouts entirely for vehicles with over 100,000 miles. Outside of Georgia first-party claims, 17c is not legally binding. Courts across Florida, Texas, California, and Ohio have consistently rejected 17c in favor of real-world market stigma analysis.

⏱️ What is Loss of Use (LOU) and do I need rental car receipts?

Under Restatement of Torts § 931, you are entitled to the fair market rental value of a replacement vehicle for each calendar day you were deprived of your vehicle during collision repairs. You do NOT need to present rental car receipts. Even if you worked from home, carpooled, or drove a spare car, you suffered the compensable economic loss of the use of your property.

💳 How do in-app purchases and subscriptions work?

CrashValue offers transparent StoreKit 2 pricing options:

You can manage, cancel, or modify your subscription at any time via iOS Settings > Apple ID > Subscriptions.

🔄 How do I restore my purchases on a new device?

Open CrashValue on your device, navigate to the Pro Upgrade or Settings screen, and tap "Restore Purchases". iOS will securely verify your Apple ID transaction history via StoreKit 2 and restore all valid entitlements immediately.

Need Direct Assistance?

Our support team is available to assist with calculation inquiries, bug reports, and app questions.

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